Widespread and efficient assistance
SIMEC guarantees complete assistance service: from the first contact to the delivery of the finished product, from installation to starting up of the machine or of the plant, the company represents a constant reference point for users.
SIMEC supplies the ultimate users with all those instruments for correct use of its products, offering not only its advice on all installation phases, but providing, on request, to train the assigned staff as well. SIMEC has progressively strengthened its Assistance Centre network with local personnel, which has by now expanded in many countries and which is still in continuous evolution. The Centres guarantee punctual service for a rapid solution of any problem, thanks to the well-supplied spare parts warehouse of the central headquarters.
The vast and well organized SIMEC warehouse houses all the necessary spare parts, guaranteeing shipments within 24 hours from their request, and the correct input of the necessary components to the assembly departments.
SGS certifies the quality management system of Simec SpA according to standard ISO 9001 / UNI EN ISO 9001:2015.
The quality of Simec's technology is recognized by the Italian association Marmomacchine, by means of the granting of the "Marmo Macchine Mark", which guarantees the originality and the origin of the products, stricktly made in Italy.
With the authorization n. IT AEOC 19 1570 SIMEC SpA has obtained the status of Authorized Economic Operator to carry out customs activities at its plants.